![]() ![]() so for the moment, i'm using the postal address of the company but it's not ideal. One thing i have found is that if you specify the shipping address, the user can't change it once they get to paypal, they have to return to the host website to change the address. however, one i can't find out how to pass the 'WebProfile()' to the payment and two, it's not what i want to do because the user then has to return the host website to authorise taking the payment adding an unnecessary step to my checkout. There is info out there specifying you have to create a 'web experience profile'. i'm selling tickets that are delivered via email, no shipping is required. I can't find a way to take an immediate payment via the paypal api without specifying a shipping address. I create many labels for non-eBay sales beyond eBay so it's never been anything I could use.Been pulling my hair out for hours on this one. I think Marie's note about free eBay user account is correct but I never investigated it. You can't send tracking numbers into Ruby Lane purchase orders (yet) but if you copy the tracking number into your customer's purchase order, RL will send the customer an email with the tracking information. One needs to be PayPal itself, your own account for payments received directly from customers.Īnother data source could be eBay, which is important because if you link your eBay account with, the Tracking Number gets sent directly into your eBay listing. Once you know how it's easy.Ī ''data source'' is a venue from which you expect to get payment. To accomplish this you must set up ''data sources.'' I am not the most computer literate thing in the world so I asked tech(s) to help me get these set up. ANY purchase, as long as your customer pays using PayPal - even something for which they ''send money'' from their account to your account as a purchase - or if you send your customer a PayPal invoice to which they respond by PayPal - should show up in the ''new orders'' column. (IMPORTANT - A big caveat in Ruby Lane is to double check the shipping address your customer has requested - uses PayPal information, which may be different.)Īnd ''Yes'' isn't limited to Ruby Lane. You can edit any part of an order and the USPS connection will add the +4 zip and flag an invalid address. integrates with PayPal (when you set up you link your two accounts.) Payments from customers show up complete with name, address, item, shipping service chosen, etc. The short answer about Ruby Lane PayPal customer information appearing in your account is ''YES.'' Mon Oct 18 21:16:46 - Hello fellow shop owner - I have sold on Ruby Lane since 2000. Good luck - it's not easy feeling hostage to internet venues you have no control over. I had thought maybe ShipStation was one of the ''freebies'' and you get what you pay for, but clearly not - but that said, I would agree with PayPal that Ship Station is the problem, especially since they advised you that there in fact was some kind of issue. I have never had a problem with it ''integrating'' with anything. it actually pays for itself, in my own case. I just looked at Ship Station and is way cheaper. (Who knows, you might end up preferring it?) ![]() It would take care of your immediate problem without future obligation and LOL you get to keep the scale. I personally use - which offers a free trial you can sign up for instantly. ![]() There is no charge for an account you register a credit card and are billed actual charges whenever you happen to use it. Have you at least contacted them explaining the shipping delay ?Īs suggested above you might think about USPS Click-N-Ship (even if you just keep it as a back-up). Unhappy customers are the absolute worst thing that can happen to your business. While you're working out whatever is wrong with Ship Station, you really need to use a different place to create labels (even if you have to do them by hand). Why should customers be punished for something they have nothing to do with? I am assume you've been paid - which means they have fulfilled their end of the bargain and deserve their items timely. I would like to further emphasize that it is NOT your customers' fault that you are having problems. I completely agree with Marie and cvsharkey. Can't Buy ShipStation Labels with New PayPal Integ ![]()
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